FAQs

HOW DO I CREATE AN ACCOUNT?

You need to create an account before taking a course. Click on the Login Button on top right (computer) or Login under Three horizontal lines present on the top right (mobile). Click on Sign Up. Enter your Email ID & Password to register for an account.

HOW TO TAKE A COURSE?

After you have purchased the Course, the course would be added to your My Course Section. Click on the Course image to start the course. The content will be made available daily depending on the day's action. You will be notified about the same over email.

I AM UNABLE TO ACCESS THE COURSE, WHAT SHOULD I DO?

         Please check whether you are using the same email ID, which was used for purchasing/using the access code. Check for the course in your My Course section. If the course is still not available, please drop an email to thacwellness@gmail.com

I HAVE ISSUES WITH LOGIN, WHAT SHOULD I DO?

You can click on Forgot Password link to reset your password from the login screen. We will send the new password to your registered email address. Try to login with the new password.
If the issue still persists, drop an email to thacwellness@gmail.com with the issue details.

HOW DO I JOIN LIVE SESSIONS?

In order to join the Live Session, login to your account, go to My Course Section. Click on the Course image to access the course. On Computer, go to the relevant Day on the left side menu bar or on Mobile, click on three horizontal bar on top left to open the menu, and click on the relevant day. If you are early, there will be UPCOMING written against the class, if the session has started, it will say LIVE and You will see "Join Class" button. If you login early, the ticker will tell you how long it is for the session to start. At the right time, instead of the ticker, "Join Class" button will appear. Click to open the session on Zoom App. If you don't have Zoom already installed, please download and install Zoom on your device.

WHAT IS THE BEST WAY TO ACCESS THE COURSE?

We recommend accessing the course from a Laptop/Computer for the best experience. Although you can access the course from Mobile phone, the small screen size can be limiting. Please ensure you have Zoom App installed on your device in order to join the live sessions. Also have Telegram App installed for ongoing hand holding from THACs Health Enablers.

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